1.) Contact customer service within 3 days of receiving your dress.
2.) You will receive a Exchange Merchandise Authorization number
3.) Ship the dress back within 3 days of receiving the exchange number
4.) Please write the exchange number on the outside of the package
5.) Customer service will contact you upon return arrival
Customer service will email the store credit for the full amount. Please call or email your next order to use the store credit.
The exchange amount will be updated once we receive your dress. Please allow up to 3 business days for customer service to contact you.
Any additional item shipped when using store credit will incur shipping charges.
All international orders that incur duty on the return will be deducted from their total store credit.
Any item that is damaged, stained or odorous will not receive store credit.
All items exchanged must have original designer tag.
All packages refused, abandoned and returned back to After Five will be deducted from their store credit.
Packages returned without a Exchange Merchandise Authorization number will be subject to a 50% re-stocking fee.
Orders exceeding three exchanges will absorb the re-stocking fee per dress on any additional order.
All orders are deemed final sale after three business days.
Orders cancelled after 24 hours (and between 48 hours) of confirmation will incur a $50 cancellation fee. After 48 hours the orders is a final sale with an exchange option only.
EXCHANGE: 100% store credit to be used toward another dress.
The customer is responsible for shipping costs of the dress back to our store location. Additionally, the customer is responsible for shipping costs of the exchange dress.
** ALL IN STORE PURCHASE ARE 100% EXCHANGEABLE WITHIN 7 DAYS OF ARRIVAL NOTIFICATION **